/ Notes

Southwest Airlines' Digital Transformation

Fast Company posted an article about Southwest Airlines’ digital transformation that talks about the flight management application I work on.

“With OpsSuite tools, Southwest’s employees monitor gate assignments and use, ensure luggage is loaded onto aircraft, and track a myriad amount of other traveler data. If an employee inside an airport needs information from a plane that is sitting at the gate, they use OpsSuite. If workers at LAX want to know what the logistical ramifications are of a storm in Dallas, they use OpsSuite. A whole lot of data goes through OpsSuite–data the airline needs to know in order to operate. Currently based over the web on conventional PCs and laptops, Southwest plans to bring OpsSuite’s functionality to phones and tablets in the coming years. This change will make employee communications significantly easier at the airline, which has operations spread across dozens of airports.”